Apparently Love’s checks their customer responses.  More than that, it seems that they actually take action on them.  Now they didn’t tell me they did anything, but while explaining my customer response form fiasco to a friend, I found out that they updated the .pdf version of their in-store flier.

Fantastic!  Thanks!

Now let me show you what I wanted to show you.  It’s a relatively moot point now, but I thought it was interesting none the less.  Here’s the section of the advert that I was focusing on that has a different bluetooth headset being advertised than being modeled:

To make sure we can do a decent comparison, I’ve flipped the advertised model around and placed it closer to the model:

It’s a little grainy, but you can definitely tell that the model is wearing more of a boom version and that the colors are in slightly different places. 

So that’s all I was trying to say when I landed in mediocrity mayhem.  Good for Love’s in their speed to recover.  Bad on them for never sending me an email that things were fixed.  And still… check your artwork - please!

Tags: customer service, thinking

This entry was posted on Monday, March 24th, 2008 at 7:57 pm and is filed under nice. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.